We want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or missing product, you may request a return or replacement within 7 days of delivery.

To be eligible for a return or replacement, you must record a clear, uninterrupted unboxing (open-box) video from the moment the sealed package is opened until the product is fully inspected. Claims for damaged, missing, or incorrect items may not be accepted without this video.

Returned products must be unused, in their original condition, and include all original packaging, tags, invoices, and accessories.

Once your request is reviewed and approved, we will process the replacement or refund in accordance with our Refund & Cancellation Policy.

Certain products may not be eligible for return or replacement due to hygiene, customization, or other applicable restrictions. For assistance, please contact our customer support team with your order details and the required open-box video.

Email: hello@sterlizia.com