Orders may be cancelled before they are shipped. Once an order has been shipped, cancellation may not be possible.

If your order is cancelled or approved for a refund, the amount will be credited to your original payment method within 5–7 business days, depending on your bank or payment provider.

Refunds are issued for eligible returns, cancelled orders, or products that are damaged, defective, or incorrectly delivered, subject to our Return & Replacement Policy.

For any refund or cancellation requests, please contact our customer support team with your order details.

Email: hello@sterlizia.com